Program Manager


ACCESS position: Program Manager

Experience: Mid – Senior Level

Job Trade: Management, Project Management, Hospitality

Position Overview:

ACCESS Chicago is seeking a motivated professional with broad experience in the hospitality and destination management fields to join our Operations team. The Program Manager position requires a self-motivating candidate, with strong time management and service skills who can effectively coordinate a series of events for corporate and association clients at major hotels within the Chicago area.

Responsibilities for Program Managers include, but are not limited to:

  • Clear, strong and timely communications with clients, hotel partners and vendors to review all program elements
  • Analysis of Program details and review of full contractual obligations
  • Coordination and Procurement of contracted activities, décor, entertainment, etc. with vendors
  • Management of total program including, but not limited to:
    • Program specs, production schedule, vendor sourcing and contracts, BEOs, menu planning, floor pans, AV production, offsite venues, restaurants, activities, tours, décor, entertainment, transportation and event staff
  • Accounting and budget management includes but is not limited to:
    • Collecting client deposits , negotiating vendor pricing, approving payments, total consolidation of program costs, client invoicing, program P&L analysis
  • Produce and maintain ACCESS Production Schedule
  • Oversee the design and production of custom printed materials

 On-going administrative support to department directors include but not limited to:

  • Attend appropriate industry functions for self-improvement and promotion of ACCESS
  • Assist with hiring and training of Program Coordinators and Field Representatives
  • Assist with research and development of new products and resources
  • Maintain vendor relationships and manage vendor compliance
  • Assist sales team with site inspections, client meetings and pre-program meetings

 The following attributes are in the make-up of a successful ACCESS Manager:

  • Self-starter and highly motivated; goal oriented
  • Experience in managing client events either as the main contact or as a senior member of the planning team
  • Strong written and verbal communication skills
  • Works well under pressure
  • Superior problem solving skills
  • Flexibility and willingness to work some evenings and weekends
  • Excellent organization and time management; detail oriented
  • Multi-task oriented to maintain multiple account relationships
  • Exceptional work ethic with emphasis on superior client service
  • Ability to work effectively in both independent and collaborative office settings; and partner effectively with various third parties associated with clients’ programs and events
  • Strong interpersonal and leadership skills
  • Enthusiastic to embrace company culture and represent ACCESS with decorum and pride

Job Qualifications

  • Education: Bachelor’s Degree in Business, Hospitality, Communications, Marketing or related
  • At least one (1) year of relevant experience as an Account Coordinator, Project Manager, Meeting Planner, Event Planner, or other client services role
  • CMP or DMCP certifications encouraged
  • Computer experience to include proficiency with Microsoft Word, Excel, PowerPoint, Outlook as well as ACT!, Social Tables
  • Thorough destination knowledge of the Orange County area with an eagerness to stay in tune with what is new and trending
  • “Speak” the event industry language
  • Passion to learn, grow and establish professional roots within a dynamic, fast-paced, team oriented office

 CONTACT:  Please email your resume to chi.info@accessdmc.com

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